User and mailbox administration
Account setup, leaver handling, password resets, mailbox support, distribution lists, and basic access changes.
Microsoft 365 support
Microsoft 365 support for everyday business operations.
Rebellion IT helps SMEs keep Microsoft 365 clearer, better administered, and easier for users to work with as part of a wider managed support service.
Good fit
For SMEs that want clearer ownership and fewer avoidable interruptions.
This service is a fit when IT support needs to be proactive, predictable, and joined up across users, devices, cloud services, security, backups, and infrastructure.
Broader work such as procurement, cabling, hosting, or server changes is scoped through an IT review so recommendations fit the environment.
Service detail
What the service covers.
Email security support
Anti-spam, anti-phishing, anti-malware, and anti-spoofing controls aligned with the wider managed security tooling.
Teams guidance
Practical guidance for Teams meetings, calling, collaboration, and user adoption where it supports day-to-day work.
Cloud improvement planning
Review-led advice on settings, structure, licensing, user experience, and future Microsoft 365 improvements.
Pricing direction
Transparent managed support tiers.
Standard starts from £45 per user per month. Premium starts from £75 per user per month and adds 8am-6pm support hours, priority response, remote monitoring, on-site visits as required, infrastructure support, enhanced SLA, backup validation, strategic planning, monthly reports, and end-of-life planning.
Servers are priced separately after review. Managed support starts with a 90 day initial term, then moves to a 30 day rolling agreement unless a longer term is agreed.
Questions
Common questions about managed IT support.
What is managed IT support?
Managed IT support is an ongoing service where Rebellion IT looks after users, devices, email, security tooling, monitoring, maintenance, and day-to-day support under a monthly agreement.
What does Standard include?
Standard includes remote IT and phone support during 9am-5pm support hours, OS and third-party patching, Microsoft 365 tenancy protection, backup monitoring, email and user administration, endpoint EPP/EDR anti-virus, email protection, basic inventory, and day-to-day guidance.
What does Premium add?
Premium adds 8am-6pm support hours, priority response, on-site visits as required, remote monitoring, infrastructure support, an enhanced SLA, backup validation, strategic planning, monthly reports, and end-of-life planning.
Do you provide on-site visits?
On-site visits are included as required under Premium support. Remote support is available UK wide, with local coverage focused on Scotland.
Are servers included?
Servers are priced separately after review because server estates vary by size, age, role, backup needs, and monitoring requirements.
How do the contract terms work?
Managed support starts with a 90 day initial term, then moves to a 30 day rolling agreement unless a longer fixed term or discount arrangement is agreed.
Next step