Pricing
Choose the level of support that fits your business. Remote support is UK wide, with on-site coverage focused across Tayside, Edinburgh and the Lothians, Glasgow City and Shire, and Forth Valley.
From £45per user/month
From £75per user/month
Standard and Premium support do not include on-premise server support, backup storage, Microsoft 365 licensing, third-party software licensing, hardware, or project costs. These are reviewed during the initial discovery review and priced separately where required.
Comparison
| Service | Standard | Premium |
|---|---|---|
| Remote IT and phone support | ✓ | ✓ |
| Support hours | 9am-5pm | 8.30am-5.30pm |
| OS patch management | ✓ | ✓ |
| Third-party patching | ✓ | ✓ |
| Microsoft 365 tenancy protection | ✓ | ✓ |
| Backup monitoring | ✓ | ✓ |
| Email and user administration | ✓ | ✓ |
| Endpoint EPP/EDR Anti-Virus | ✓ | ✓ |
| Email protection | ✓ | ✓ |
| Urgent response time | Standard | Priority |
| On-site visits | - | ✓ |
| Remote monitoring | - | ✓ |
| Enhanced SLA | - | ✓ |
| Backup validation | - | ✓ |
| Strategic planning | - | ✓ |
| Monthly reports | - | ✓ |
| End-of-life planning | - | ✓ |
Contracts
Managed support starts with a 90-day initial term so there is enough time to onboard properly, understand the environment, and stabilise the basics.
Yes. After the first 90 days, support moves to a 30-day rolling agreement unless a longer fixed term or annual pricing has been agreed.