The working terms for Rebellion IT services.

1. Definitions

In these terms, "Agreement" means these terms together with any accepted proposal, quotation, service agreement, statement of work, or service specification. "Authorised Users" means the Client's employees, contractors, agents, or other users authorised by the Client to use or receive the Services. "Client" means the organisation or person buying services from Rebellion IT. "Client Data" means information provided by or on behalf of the Client in connection with the Services. "Services" means the managed IT support, project work, consultancy, procurement, monitoring, maintenance, communications, infrastructure, or related services agreed in writing. "Service Specification" means the document or written confirmation describing the agreed scope, fees, exclusions, dates, and responsibilities.

Contact details: Rebellion IT, [postal address to be added], email hello@rebellionit.co.uk, telephone 0131 000 0000.

2. General

These terms apply to the supply of Services by Rebellion IT unless a separate written agreement states otherwise. A Service is not agreed until the relevant Service Specification, proposal, quotation, order, or written confirmation has been accepted.

Rebellion IT will use reasonable skill and care when providing Services and will use reasonable endeavours to meet estimated dates, response targets, project timeframes, and service levels. Any timeframe is an estimate unless expressly stated otherwise in writing.

3. Service Specifications

Before work begins, Rebellion IT may provide a Service Specification describing the Services, fees, assumptions, client responsibilities, and any exclusions. The Client should raise any disagreement with the Service Specification before Services start.

Managed support services are provided according to the agreed support tier. Project work, procurement, cabling, hosting, co-location, onboarding, and third-party services may be separately scoped and priced.

4. Fees And Payment

Fees are set out in the relevant Service Specification or accepted proposal. Recurring managed services are normally invoiced monthly. Hardware, software, licences, setup work, onboarding, third-party services, and project costs may be invoiced in advance or by staged payment.

Invoices must be paid by the due date shown on the invoice. The Client is responsible for VAT and other taxes where applicable. If the Client requires a purchase order, the Client must provide it before work starts or before the relevant invoice is issued.

Rebellion IT may review recurring fees where supplier costs, licensing, scope, user numbers, device numbers, or service requirements change. Unless otherwise agreed, there will be no more than one general fee review for the same recurring service type in any twelve month period.

Goods remain the property of Rebellion IT until paid for in full. Rebellion IT may pause non-essential Services, charge reasonable recovery costs, or end Services where invoices remain unpaid after reasonable notice.

5. Client Obligations

The Client must provide reasonable cooperation, accurate information, timely decisions, suitable points of contact, access to systems, and any permissions needed for Rebellion IT to provide the Services.

The Client is responsible for ensuring Authorised Users use the Services appropriately and in line with the Agreement. The Client remains responsible for business decisions, internal policies, user conduct, physical security, internet connectivity, software licensing, third-party contracts, and keeping staff informed about agreed IT changes.

If delay or extra cost is caused by the Client, a third party, missing information, lack of access, or delayed approval, Rebellion IT may adjust the timetable and notify the Client of any additional cost before continuing with affected work.

6. Changes To Scope

Either party may request a change to the agreed Services. Rebellion IT will explain the likely impact on fees, timing, assumptions, or responsibilities where the change affects the existing Service Specification.

Additional or varied Services will only be chargeable where agreed in writing, except where urgent action is reasonably required to protect systems, data, users, or service continuity and the Client cannot be reached in time.

Rebellion IT may introduce reasonable change freezes during notified holiday periods, supplier change freezes, or high-risk business periods where this is appropriate to reduce operational risk.

7. Acceptance Of Work

Where a project deliverable requires acceptance, Rebellion IT will notify the Client when the deliverable is ready for review. The Client should review it promptly and tell Rebellion IT about any material issue against the agreed Service Specification.

Rebellion IT will use reasonable efforts to correct material defects within the agreed scope. Acceptance of one deliverable does not mean acceptance of unrelated deliverables.

8. Service Standards

Rebellion IT will provide Services using reasonable skill and care and in a manner consistent with generally accepted standards for a managed IT service provider. Rebellion IT does not promise that every issue will be prevented, every threat will be stopped, or every system will be continuously available.

The Client acknowledges that services delivered over communications networks, cloud platforms, internet connections, or third-party systems may be affected by limitations, delays, outages, or other problems outside Rebellion IT's direct control.

Except where expressly stated in a Service Specification, all implied warranties or conditions are excluded to the fullest extent permitted by law.

9. Support Requests

Support requests should be submitted through the agreed support channels. Standard support hours are 9am-5pm. Premium support hours are 8am-6pm and include priority response for urgent requests, subject to the agreed service scope.

On-site visits, infrastructure support, remote monitoring, enhanced SLA terms, backup validation, strategic planning, monthly reports, and end-of-life planning are included where required under Premium support or where separately agreed. Travel, hardware, third-party costs, or project work may be priced separately unless included in writing.

10. Managed Support Term

Managed support contracts start with a 90 day initial term. After that initial term, they move to a 30 day rolling arrangement unless a longer fixed term or discount arrangement has been agreed in writing.

Either party may end a rolling service by giving at least 30 days' written notice, unless another notice period is set out in the Service Specification.

11. Termination Or Suspension

Either party may end Services by written notice in line with the agreed term. Either party may end the Agreement sooner if the other party commits a material breach and does not put it right within a reasonable period after written notice.

Rebellion IT may suspend Services where continued work would create a security risk, legal risk, safety risk, material operational risk, or where payment remains overdue after reasonable notice.

12. Hardware, Software And Third-Party Services

Hardware, software, cloud platforms, telecoms, hosting, licensing, and other third-party services may be subject to supplier terms. The Client is responsible for charges and obligations connected to third-party services it approves.

Where Rebellion IT supplies equipment, it is not normally the manufacturer. To the extent practical, Rebellion IT will pass on the benefit of relevant manufacturer warranties or supplier protections. Title to equipment passes to the Client only after Rebellion IT has received full payment for that equipment.

Software is supplied subject to the relevant software owner or licensor terms. The Client must follow those terms and is responsible for losses caused by its breach of them.

Rebellion IT may recommend suppliers or products, but third-party services remain the responsibility of the relevant supplier unless otherwise agreed in writing.

13. Backups, Security And Risk

Rebellion IT may monitor backups, review recovery arrangements, and recommend security controls as part of the agreed Services. The Client should follow advice, approve required changes, and maintain suitable business continuity plans.

If Client Data is lost or damaged in circumstances where Rebellion IT is responsible for backup monitoring or recovery assistance, Rebellion IT's role will normally be to use reasonable endeavours to restore the affected Client Data from the latest available backup within the agreed scope.

No IT service can remove every risk. The Client remains responsible for deciding what level of risk is acceptable for its business.

14. Confidential Information

Each party must treat confidential business, technical, financial, operational, security, and personal information with appropriate care. Confidential information must only be used for the Agreement and must not be shared except where required for the Services, permitted in writing, or required by law.

The confidentiality obligations continue after Services end.

15. Data Handling

Personal information is handled as described in the Privacy Policy and any additional written data terms agreed for managed services.

Where Rebellion IT processes Client personal data as part of the Services, Rebellion IT will process it only for the agreed purpose, apply appropriate technical and organisational measures, and notify the Client of any suspected issue where legally or contractually required.

The Client must ensure it has the right to provide Client Data and personal information to Rebellion IT so that Rebellion IT can lawfully use it for the agreed Services.

16. Security Requirements

Where Rebellion IT has access to Client systems, credentials, premises, or data, access will be used only for the agreed Services. Credentials, network information, and security details will be treated as confidential information.

The Client must not ask Rebellion IT to access systems, data, or services where the Client does not have authority to grant that access.

17. Client Property And Access

Client equipment, data, credentials, documentation, and materials remain the Client's property unless agreed otherwise. Rebellion IT will return or stop using Client property when access is no longer needed, where practical and subject to any legal or operational retention need.

18. Intellectual Property

The Client retains ownership of its own business data, content, and pre-existing materials. Rebellion IT retains ownership of its website, templates, know-how, documentation, processes, scripts, tools, and pre-existing materials unless agreed otherwise in writing.

Where project deliverables are created specifically for the Client, ownership and licence rights will be set out in the relevant Service Specification.

19. Limits Of Liability

Rebellion IT is not responsible for losses caused by inaccurate information, incomplete instructions, actions taken at the Client's direction, misuse of equipment or software, unsuitable storage or treatment of equipment, loss or theft of equipment, or negligence by someone other than Rebellion IT.

Nothing in these terms limits liability where it would be unlawful to do so. Subject to that, Rebellion IT is not responsible for indirect loss, loss of profit, loss of revenue, loss of opportunity, or losses caused by third-party services or Client-controlled systems.

Any financial limit on liability will be set out in the relevant Service Specification. If no limit is stated there, liability will be limited to the fees paid for the affected Service during the three months before the event giving rise to the claim.

20. Force Majeure

Neither party will be liable for delay or failure caused by events outside its reasonable control, including supplier failure, manufacturing or delivery delay, utility failure, telecommunications failure, cyber incident outside the party's reasonable control, fire, flood, industrial action, government action, or serious disruption to transport or infrastructure.

21. Independent Contractors And Subcontractors

The parties are independent contractors. Neither party may bind the other unless agreed in writing. Rebellion IT may use employees, contractors, suppliers, or subcontractors to provide parts of the Services, while remaining responsible for the Services it has agreed to provide.

22. Assignment

Neither party may transfer its rights or obligations under the Agreement without the other party's written consent, except to an affiliate or successor business where this does not materially reduce protection for the other party.

23. Notices

Formal notices should be sent by email or post using the contact details in the Service Specification, or any updated contact details notified in writing. Operational support messages should use the agreed support channels.

24. Severability And Waiver

If any part of these terms is found to be invalid or unenforceable, the rest of the terms will continue to apply. A delay or failure to enforce a term does not waive the right to enforce it later.

25. Entire Agreement

These terms, together with the relevant Service Specification and any written agreement between the parties, form the agreement for the Services and replace earlier discussions about the same subject. Changes must be agreed in writing.

26. Third Party Rights

Unless expressly stated otherwise, no third party has rights to enforce these terms.

27. Website Use

This website is provided for general information. Rebellion IT aims to keep information useful and current, but website content may change and should not be treated as a complete service agreement.

28. Changes To These Terms

Rebellion IT may update these terms from time to time. The latest version will be published on this page. Contracted clients will be notified where a change materially affects an active Service.

29. Governing Law

These terms are governed by the laws of Scotland unless a separate written agreement states otherwise. The Scottish courts will have jurisdiction over disputes connected with these terms.